If you’ve read the recent ELGL blog post, “10 Questions GovTech Vendors Hope You Don’t Ask” (and you should), you know how vital it is to dig deep before committing to a new software partner. These aren’t just good questions—they’re essential for making sure your agency gets real value, transparency, and long-term support from any GovTech solution.

At OnBoardGOV, we welcome these questions. Here’s how we measure up, point by point:

  1. What is your typical annual price increase (uplift)?

OnBoardGOV believes in transparent, predictable pricing. Our clients receive annual invoices in advance of renewal.

  1. What does your product road map look like?

We maintain an active product road map and share it with our clients. OnBoardGOV regularly releases new features—many inspired by direct feedback from municipal clerks and board administrators. We’re committed to continuous improvement and innovation.

  1. What does support look like, and exactly how long will implementation take?

Our support is responsive, accessible, and tailored to government workflows. Implementation is straightforward: OnBoardGOV is designed for easy onboarding, with most agencies up and running quickly. We provide clear timelines and dedicated onboarding support, so you’re never left guessing.

  1. What happens if we decide to leave—do we retain access to our data? In which format?

Your data is always yours. OnBoardGOV allows you to export your information in open, usable formats (such as CSV), ensuring full data portability and no vendor lock-in. We’ll never hold your data hostage.

  1. How do you handle security and compliance? Can you provide documentation?

Security and compliance are top priorities. OnBoardGOV is designed with security and accessibility in mind

  1. What is your customer churn rate?

We’re proud of our exceptionally low customer churn. Most agencies that choose OnBoardGOV stay with us for the long term. Often, customers come from a competitor and appreciate what we have to offer.

  1. Can you provide references from similar-sized governments?

Absolutely. We have a wide range of clients—from small towns to larger cities, as well as counties of all sizes. We’re happy to connect you with references from agencies similar to yours so you can hear firsthand about their experiences.

  1. How often do you conduct usability testing with government users?

OnBoardGOV is built for government, with government. We regularly engage with clerks and board managers to test new features and gather feedback. Our development cycle is driven by real-world use cases and user input.

  1. What does your renewal process look like?

Our renewal process is clear and straightforward. OnBoardGOV is an autorenewal service. You can choose to opt-out 30 days before your renewal date. We’re always ready to discuss your options.

  1. Who are your competitors, and how do you compare?

We’re open about the landscape. OnBoardGOV stands out for its ease of use, government focus, and responsive support, but we encourage you to compare us with other options. We’re confident in the value we provide and are happy to discuss where we excel—and where we’re working to improve.

Why This Matters

Municipal clerks deserve transparency, honesty, and partnership from their GovTech vendors. The questions raised in the ELGL post are exactly the ones you should ask—and OnBoardGOV is ready with the right answers. We believe in empowering you to make the best choice for your agency, with no surprises down the road.

If you’re ready for a board and committee management solution that welcomes tough questions and delivers on its promises, let’s talk. OnBoardGOV is here to serve you—today and for the long haul.