Welcoming new team members isn’t just about introductions and paperwork—it’s an investment in your local government’s future! Clerks and managers, are in a unique position to shape a positive onboarding experience. Here’s how you can help new employees thrive from day one.
1. Start Before Day One
Effective onboarding begins even before a new hire’s first day. Prepare workspaces, technology, and paperwork in advance. Proactive communication—such as welcome emails or phone calls from supervisors—makes newcomers feel comfortable and valued before they walk through the door.
2. Structure Orientation and Training
A well-designed orientation should introduce employees to your municipality’s mission, vision, structure, and their specific role. Clearly outline goals, expectations, and how their work fits into the bigger picture. Many cities use a structured orientation checklist and employee handbook so that information is consistent and easy to reference.
3. Assign a Mentor or Onboarding Buddy
Pairing new hires with a peer mentor or onboarding buddy helps them build connections and access informal workplace knowledge. Studies show that buddy systems can significantly improve the onboarding experience and overall satisfaction.
4. Personalize and Organize the Experience
Everyone learns differently! Tailor portions of onboarding to the employee’s role and background, incorporating job-specific training, shadowing, and department introductions. Customize onboarding checklists by job type to keep things organized and efficient.
5. Foster a Culture of Connection
Use staff introductions, organization charts, and regular check-ins to help new hires get to know your team and culture. Tours of various departments, casual lunches (even virtual ones), and welcome activities promote belonging and break down barriers.
6. Extend Onboarding Beyond Week One
Onboarding should stretch past the initial week. Schedule regular feedback sessions, ongoing training (“burnsville university” style programs), and six-month or year-end check-ins to keep employees engaged and supported as they settle in and grow their skills.
7. Gather Feedback and Continuously Improve
Solicit feedback from new hires to understand what’s working and what can be improved. Incorporate their suggestions into your onboarding process to make it better for future employees.
By following these best practices, you’ll pave the way for a motivated workforce dedicated to excellent public service. Remember: a strong onboarding experience sets the stage for loyalty, productivity, and community success!
PS- if your new hire will be helping to manage boards and committees, remember that OnBoardGOV offers free training for new hires!