OnBoardGOV meeting center sample shows the public side of a random Board of Canvassers meeting schedule with links to download agendas, minutes and audio

Imagine being a resident who just learned about a decision that directly affects your neighborhood. Maybe it’s about zoning, funding, or a change to public services. You don’t like it.

The first question that comes to mind is:

“Who made that decision?”

It’s not just curiosity — it’s dissatisfaction. You want to know who was responsible, what was said, and whether anyone considered the points you care about.

Where Clerks Come In

That question almost always lands with the clerk’s office. And without the right tools, answering can mean digging through past agendas, minutes, staff reports, and attendance records — a time-consuming task.

Even after all that work, the resident might still be frustrated. But they will at least have context — and that matters.

Meeting Center: Putting the Full Story in One Place

OnBoardGOV’s Meeting Center simplifies this process by organizing the board’s entire decision-making record in one location:

  • Agendas and Minutes show when the issue was discussed and how the board acted.

  • Supporting Documents provide the reports and attachments that informed the choice.

  • Attendance Records clarify who was present.

  • Audio and Video Links let residents watch/hear the discussion unfold in real time.

Instead of relying on explanations alone, clerks can point constituents directly to the record — giving them clarity and confidence that the process was transparent.

From Frustration to Participation

Here’s where OnBoardGOV goes further: if enabled, the platform lets residents contact board members directly and share their perspective.

That transforms the conversation from “I can’t believe they did this” to “Here’s my input for next time.” Frustration becomes a chance for dialogue.

Why This Matters

Clerks aren’t making the decisions, but they are responsible for ensuring the process is visible and accessible. OnBoardGOV helps them:

  1. Answer questions quickly with complete records.

  2. Provide context that helps residents understand the “why” behind a decision.

  3. Encourage input that can inform future discussions.

The Bottom Line

When residents ask, “Who made that decision?” the answer may not change their mind. But with OnBoardGOV’s Meeting Center, clerks can provide the full picture — and even open the door for public participation.

That’s how accountability grows into trust.